Project Leader or Principal, Operations - Enterprise Operations and Customer Service
Based in Austria
Core
Lead and deliver high-impact consulting projects in Customer Service and Order-to-Cash operations, designing transformative service operations and operating models.
Role type
Senior IC strategy consultant (operations)
Builds
Service operations strategies, operating models, and digital/AI-enabled transformation initiatives
Domain
Management consulting, Customer Service, Order-to-Cash
Deliverable
product features
Required skills
Customer Service operations, Order-to-Cash processes, Process improvement, Digital transformation, AI-enabled transformation, Change management, Stakeholder management, Business model design, Strategic planning, Project leadership
Preferred skills
Consulting experience, Large-scale transformation leadership, Methodology development
Technologies
Digital tools, Analytics platforms, AI tools
