Field Service Team Manager - South Africa
Core
Lead the Service transformation for a team of Field Service Engineers maintaining decanters, high speed separators, and heat exchangers across Eastern and Southern Africa.
Role type
Field Service Team Manager
Builds
Operational capability for service, maintenance, and repair of industrial separation and heat exchange equipment
Domain
Industrial machinery (energy, food, water, shipping)
Deliverable
physical/clinical work
Required skills
Team leadership, QHSE management, performance management, change management, KPI implementation, remote area management, technical equipment knowledge
Preferred skills
Business acumen, sales orientation, coaching and development, process improvement
Technologies
Alfa Laval equipment
Responsibilities
Lead and coach direct reports, ensure proper tooling and equipment readiness, manage performance issues and reviews, coordinate complex job assignments, implement efficiency improvements, manage remote teams, ensure timely job handovers for invoicing
Seniority
Mid-Senior, hands-on IC manager