Manager I, Field Service (NPI)
Core
Lead the NPI Field Service team responsible for first-of-kind tool installations, beta evaluations, customer-site qualifications, and transfer of new products into high-volume manufacturing support.
Role type
Manager I, Field Service (NPI)
Builds
New semiconductor equipment platforms for high-volume manufacturing
Domain
Semiconductor equipment / Manufacturing
Required skills
People management, Technical leadership, NPI execution, Complex troubleshooting, Stakeholder management, Root-cause analysis, International travel, Team coaching
Preferred skills
Master's degree in Mechanical/Electrical/Materials Engineering, Semiconductor equipment knowledge, Process engineering experience
Technologies
Vacuum systems, Gas delivery, RF power, Plasma systems, Automation, Robotics, ALD, PEALD, PECVD, Furnace
Responsibilities
Lead and develop a team of NPI Field Service Engineers, Own field service execution for factory readiness reviews and qualification, Establish resource and travel plans, Provide leadership during complex hardware issues, Coordinate cross-functionally with Product and Manufacturing teams, Lead customer technical reviews and escalation meetings, Define and track operational metrics, Drive development of installation procedures and troubleshooting guides, Ensure effective transfer of knowledge to production support, Support chamber upgrades and field-change implementation.
Seniority
Manager I, hands-on leadership