Manager, Field Service
Core
Lead field service operations for Samsung's semiconductor manufacturing equipment in Texas, managing a team of engineers and serving as the primary escalation point for critical customer issues.
Role type
Senior IC field service manager (semiconductor capital equipment)
Builds
Advanced semiconductor manufacturing equipment reliability and uptime for Samsung
Domain
Semiconductor manufacturing / Capital equipment
Deliverable
physical/clinical work
Required skills
People leadership, technical troubleshooting, cleanroom operations, capacity planning, data analysis, safety compliance, team coaching, stakeholder management
Preferred skills
Samsung or leading semiconductor manufacturer experience, high-volume manufacturing leadership, technology qualifications, cross-functional improvement initiatives, mentoring future leaders
Technologies
Semiconductor manufacturing equipment, fab tools
Responsibilities
Lead and develop a team of Field Service Engineers; Serve as primary customer escalation lead for complex equipment issues; Drive execution of installations, qualifications, preventive maintenance, and recovery; Partner with customers and engineering to resolve technical challenges; Lead continuous improvement for reliability and safety; Analyze service data to prevent failures; Support account strategy and capacity planning; Promote safety culture and compliance; Develop team capability through coaching and succession planning