Sales Support Analyst
Core
Provide commercial and operational support to distribution partners and internal stakeholders across Latin America, managing order-related requests and ensuring timely support through digital platforms.
Role type
Sales Support Specialist (B2B Operations)
Builds
Efficient regional sales operations and partner onboarding via digital tools
Domain
Industrial equipment / B2B distribution
Required skills
Order management, CRM systems (Salesforce, Microsoft Dynamics), e-commerce platforms, Microsoft Office 365 (Excel), English (advanced), Spanish (fluent)
Preferred skills
Portuguese, industrial/multinational environment experience
Technologies
Salesforce, Microsoft Dynamics, Alfa Laval e-commerce platforms (Anytime), Microsoft Office 365
Responsibilities
Manage and resolve customer inquiries, tickets, complaints, and non-standard order requests; Support order activities including logistics, invoicing, and export controls; Provide basic technical guidance and coordinate with specialists; Support partner registration and digital tool onboarding; Conduct virtual training for distributors; Prepare operational reports and monitor service performance.
Seniority
Mid-level, hands-on IC