Customer Care Specialist
Core
Managing the order-to-cash process for complex component, project, field service, and service operations orders from acceptance through fulfillment and invoicing.
Role type
Customer Care Specialist (Order Management)
Builds
Order fulfillment, invoicing, and logistics coordination for complex industrial orders.
Domain
Industrial manufacturing / Energy / Food / Water / Shipping
Required skills
Order management, logistics coordination, invoicing, import/export documentation, customs procedures, ERP systems, stakeholder coordination, claims administration, data accuracy
Preferred skills
Italian language, other languages
Technologies
ERP systems, Microsoft Office
Responsibilities
Manage order-to-cash process including order acceptance, fulfillment, and invoicing; coordinate warehousing, shipments, and logistics; act as main point of contact for customers regarding order status and delays; manage purchase and verification of supplier shipping documents; coordinate export and import activities including customs documentation; maintain supplier database and monitor work-in-progress; administer and follow up on customer and supplier claims.
Seniority
Individual Contributor, operational level
