Central Operations Director - Field Service Organisation
Core
Lead the Central Operations team to drive operational alignment, strategic program execution, and performance tracking for the Field Service Organisation (FSO) in Europe.
Role type
Senior leadership IC (Operations Director)
Builds
Operational alignment and strategic program execution for the European FSO
Domain
Semiconductor equipment manufacturing and field service operations
Deliverable
dashboards & analysis
Required skills
People management, field operational knowledge, financial fundamentals, project management, analytics, change management, resource planning
Preferred skills
Field Service experience at Applied Materials, understanding of the service business
Technologies
None stated
Responsibilities
Provide leadership within the team and functional areas delivering strategic focus to the AGS FSO; Maintain full responsibility for the development, quality, and delivery of quarterly operational reports; Drive operational objectives implementation and execution effectively by FSO leaders; Maintain full responsibility for headcount management within the FSO team; Maintain accountability for operational performance outcomes including gross margin and engineer utilization; Proactively collaborate with cross-functional teams to support decision-making and change management; Ensure project and program objectives are defined and completed according to predetermined requirements; Spearhead the research and development of new technologies as appropriate.
Seniority
Senior, hands-on IC