Customer Success Manager (Public Sector)
Core
Lead customer liaison for Tier 2 accounts, building trusted advisor relationships to drive product adoption, value realization, and expansion in the cybersecurity sector.
Role type
Senior Customer Success Manager (Public Sector)
Builds
Customer success plans, onboarding, adoption, and expansion for enterprise cybersecurity clients.
Domain
Cybersecurity / SaaS / Public Sector
Required skills
Account management, stakeholder management, QBR facilitation, churn prediction, escalation management, cybersecurity fundamentals, AI tool usage
Preferred skills
CompTIA Security+, CISSP, CISM, Customer Success certifications, enterprise software experience
Technologies
AI-powered analytics tools, ChatGPT, Claude, Midjourney
Responsibilities
Develop customer-specific success plans, oversee onboarding and adoption, partner with Sales for expansion, handle escalations, utilize AI tools to monitor health and predict churn, conduct Quarterly Business Reviews.
Seniority
Mid-Senior, hands-on IC