Senior Manager, Customer Success
Core
Lead a team of 8 Customer Success Managers to drive retention, adoption, and value realization for U.S. Public Sector government accounts.
Role type
Senior Manager, Customer Success (Public Sector)
Builds
Customer success operations, retention strategies, and adoption plans for cybersecurity platforms.
Domain
Cybersecurity / U.S. Public Sector Government
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
People leadership, strategic coaching, risk management, portfolio health monitoring, cross-functional orchestration, analytical problem-solving
Preferred skills
Executive presence, government contracting knowledge, security clearance eligibility
Technologies
Totango, Salesforce, Gainsight
Responsibilities
Lead, mentor, and coach a team of 8 Public Sector CSMs; Own overall portfolio retention and expansion goals; Drive deep utilization of core security solutions; Develop structured recovery plans for high-risk accounts; Partner with Sales and Professional Services to identify expansion opportunities; Maintain alignment with U.S. Public Sector procurement cycles and security mandates
Seniority
Senior, hands-on IC with people management
