Customer Success Manager ITALY
Core
Drive customer loyalty and adoption of Trellix cybersecurity solutions for enterprise and government clients.
Role type
Senior Customer Success Manager (Strategic Accounts)
Builds
Trusted advisor relationships and success plans for large enterprise clients
Domain
Cybersecurity / Enterprise Software
Deliverable
client delivery
Required skills
Account management, strategic account planning, cross-functional collaboration, risk mitigation, QBR facilitation, stakeholder management, SaaS product adoption
Preferred skills
Cybersecurity industry experience, large enterprise client portfolio management, business acumen
Technologies
Trellix cybersecurity platform
Responsibilities
Develop customer-specific success plans to oversee on-boarding and adoption; Partner with Sales to identify expansion and renewal opportunities; Handle escalations of deployment or productivity blocking issues; Identify risks to customer business goals and coordinate risk mitigation; Conduct Quarterly Business Reviews to align on progress; Articulate value of solutions to inspire adoption.
Seniority
Senior, hands-on IC