Customer Success Manager
Core
Drive customer loyalty, adoption, and implementation of Trellix cybersecurity solutions for strategic accounts.
Role type
Senior Customer Success Manager (Strategic Accounts)
Builds
Customer success plans, adoption strategies, and renewal outcomes for enterprise clients
Domain
Cybersecurity / Enterprise SaaS
Deliverable
client delivery
Required skills
Strategic account management, customer onboarding, cross-functional collaboration, risk mitigation, quarterly business reviews, stakeholder management, project management
Preferred skills
Cybersecurity domain knowledge, SaaS industry experience, CISSP/Security+/CISM certifications, Customer Success certifications
Technologies
Trellix cybersecurity platform
Responsibilities
Develop trusted advisor relationships with executive sponsors, oversee customer onboarding and adoption, partner with Sales for account transition and expansion, handle deployment escalations, identify and mitigate customer risks, conduct Quarterly Business Reviews
Seniority
Senior, hands-on IC