Customer Success Manager
Core
Provide guidance and support to major enterprise clients using Skyhigh Security products to maximize value and achieve security goals.
Role type
Senior Customer Success Manager (Cybersecurity)
Builds
Customer retention, expansion, and adoption of DLP, SSE, and DSPM solutions
Domain
Cybersecurity / Cloud Security
Deliverable
client delivery
Required skills
Enterprise account management, IT/cybersecurity domain expertise, relationship management, project management, problem-solving, multi-account management, CRM proficiency
Preferred skills
SWG/CASB/Zero Trust experience, CISSP/CISM certification, PMP certification
Technologies
Salesforce, ChurnZero
Responsibilities
Collaborate with sales to present solutions and validate feasibility; build long-term relationships with strategic customers; create adoption and mutual success plans; coordinate with support and engineering for high-severity issues; conduct business and operational service reviews.
Seniority
Senior, hands-on IC
