Sr. LogScale/NG SIEM Customer Success Manager - Bilingual (Spanish/English) (Remote)
Core
Senior Customer Success Manager for LogScale/Next-Gen SIEM product suite, acting as a trusted advisor to drive customer retention, growth, and product adoption.
Role type
Senior Customer Success Manager (SIEM/SOAR)
Builds
Customer success plans, business outcomes, and product adoption for LogScale/Next-Gen SIEM
Domain
Cybersecurity, SIEM, SOAR, Log Management
Deliverable
client delivery
Required skills
SIEM and SOAR technology expertise, enterprise web technologies knowledge, technical problem-solving, strategic business review facilitation, knowledge base content creation, AI technology utilization for decision-making
Preferred skills
DevOps, IT operations, Security, Cloud concepts, software integration project management, log management space experience
Technologies
LogScale, Next-Gen SIEM, SOAR, AI technologies
Responsibilities
Build and foster customer relationships to drive engagement and retention; Proactively support customers by identifying opportunities and surfacing feature requests; Create success plans aligned with customer desired outcomes; Manage renewal risk and collaborate with sales teams for upsell; Conduct strategic business reviews to align on priorities and usage patterns; Serve as customer advocate with internal stakeholders; Drive escalations with executive management; Help drive customer references and evangelize success stories; Create knowledge base content for reuse; Participate in technical communications to share best practices
Seniority
Senior, hands-on IC