Customer Education Specialist | Housing
Core
Develop and execute comprehensive onboarding strategies, conduct training sessions, and act as a liaison between customers and internal teams to ensure seamless product adoption.
Role type
Customer Education Specialist
Builds
Client onboarding programs and training content
Domain
SaaS / AI for Housing
Deliverable
product features
Required skills
Customer-facing facilitation, content creation (videos/tutorials), technical product proficiency, stakeholder liaison, feedback integration, travel management
Preferred skills
Experience in customer success or teaching, creating educational documentation
Responsibilities
Conduct onboarding sessions with new and existing customers, develop and deliver engaging training sessions, proactively seek and implement customer feedback, act as a liaison between customers and internal teams, stay informed about industry trends in customer training
Seniority
Mid-level, hands-on IC
