Benefitfocus Service Delivery Manager
Core
End-to-end delivery of technical solutions and services to clients, ensuring alignment with expectations and SLAs.
Role type
Service Delivery Manager
Builds
Cloud-based benefits software solutions for consumers, employers, insurance carriers, and brokers
Domain
Insurance / Benefits Administration / SaaS
Required skills
Service delivery management, Account management, Technical customer support, SLA/OLA management, Risk mitigation, Team leadership, Process improvement, Cross-functional collaboration
Preferred skills
Bachelor's degree in a related field, Process optimization, Managing cross-functional relationships
Technologies
Cloud-based benefits platforms
Responsibilities
Develop understanding of client business needs and challenges, Oversee day-to-day service delivery operations, Monitor and report on service performance metrics, Coordinate with internal teams and external partners, Implement service delivery best practices, Lead continuous improvement initiatives, Identify and mitigate service delivery risks, Provide guidance and direction to team members