Cloud Service Delivery Manager - Japanese
Core
Lead delivery and continuous improvement of Microsoft cloud managed services (Entra ID, Microsoft 365, Intune) while serving as the primary contact for service-related matters.
Role type
Senior Cloud Service Delivery Manager
Builds
Microsoft cloud managed services (Entra ID, Microsoft 365, Intune)
Domain
Cloud Services / IT Service Management
Required skills
IT service management, customer relationship management, incident management, SLA/KPI monitoring, project management, risk management, change control, vendor coordination, budgeting, resource planning
Preferred skills
Service leadership, commercial awareness, process improvement, automation, stakeholder management
Technologies
Azure, Microsoft Entra ID, Microsoft Intune, Microsoft 365, ITIL, JIRA, ServiceNow, SharePoint, Zendesk, Excel
Responsibilities
Oversee service quality and performance across Microsoft cloud platforms; maintain customer relationships and manage expectations; coordinate major incident response and escalations; manage production changes from assessment to documentation; identify operational, security, and capacity risks; monitor SLAs, KPIs, and operational costs; implement process improvements and automation; manage projects from planning through completion; provide regular project updates to stakeholders.
Seniority
Senior, hands-on IC with leadership responsibilities
