Manager, Retention & Client Experience
Core
Execute and deliver client retention and experience programs in Hong Kong, focusing on loyalty initiatives to enhance client engagement.
Role type
Manager, Client Retention & Loyalty Programs
Builds
Client engagement programs, loyalty campaigns, and client experience events
Domain
Financial Services / Insurance / Marketing
Deliverable
product features
Required skills
Loyalty program operations, campaign execution, vendor management, project coordination, stakeholder management, digital communication workflows
Preferred skills
Marketing strategy, procurement coordination, event management, problem-solving, attention to detail
Technologies
Email, SMS
Responsibilities
Manage day-to-day operations of client engagement programs including scheduling and reward fulfillment; Coordinate vendor and business partners for reward sourcing and service delivery; Design and deliver client engagement activities and events; Collaborate with cross-functional teams including IT, compliance, and marketing; Monitor campaign performance and identify opportunities for operational improvement
Seniority
Manager, hands-on leadership