Assistant Manager_Client Development
Core
Support the transition to a customer-centric journey by enhancing customer engagement programs and driving sales momentum for Coach Korea.
Role type
Assistant Manager, Client Development (Retail Strategy)
Builds
Customer engagement programs and customer journey capabilities for Coach Korea
Domain
Luxury fashion retail
Deliverable
product features
Required skills
CRM management, clienteling programs, customer lifecycle management, project coordination, business requirement gathering, UAT support, data analysis, stakeholder management
Preferred skills
System implementation, process transformation, digital customer initiatives, visualization tools (Power BI, Tableau), structured/unstructured dataset analysis
Technologies
CRM platforms, Microsoft Office Suite, reporting/analytics tools, Microsoft Power BI, Tableau
Responsibilities
Support day-to-day operation and optimization of customer engagement programs; Lead transition from current clienteling ecosystem to future customer journey framework; Collaborate with cross-functional teams (Retail, E-commerce, Marketing, Finance, IT) to deliver initiatives; Monitor customer program performance and analyze engagement metrics; Prepare business reports and performance analyses; Manage monthly customer data distribution and reporting to store teams
Seniority
Mid-level, hands-on IC