Employee Relations Consultant
Core
Centralized employee relations advisor providing operational support, case management, and compliance guidance for routine ER inquiries, accommodations, and leave matters.
Role type
Operational Employee Relations Consultant
Builds
Employee relations case records, documentation, and process improvements for Sun Life U.S.
Domain
Human Resources / Employee Relations / U.S. Employment Law
Deliverable
client delivery
Required skills
U.S. employment legislation knowledge, case management, documentation, triage, risk mitigation, stakeholder collaboration, written communication, active listening, Microsoft Office proficiency, HR systems navigation
Preferred skills
HR degree, progressive HR experience, critical thinking, discretion, problem-solving, client relationship management
Responsibilities
Serve as first point of contact for routine ER inquiries and triage matters; coordinate leave and accommodation processes; document and track case activity; escalate complex issues; ensure compliance with employment legislation; contribute to process improvements.
Seniority
Mid-level, hands-on IC
