HR Service Lead Advisor - Time & Leave

## About the role Customer & Case Management - Deliver HR services and execute transactions for Time & Leave processes across EMEA, ensuring accuracy, timeliness, and alignment with internal policies, local legislation, and compliance requirements. - Manage complex and escalated employee lifecycle cases end-to-end, including sensitive leave scenarios, acting as a subject matter expert and ensuring resolution within defined SLAs. - Provide consultation and guidance to advisors, managers, and employees on Time & Leave processes, policies, and system functionalities. - Triage and route inquiries to appropriate teams (e.g., HR Consulting, Payroll, Benefits, Engineering) where required, ensuring seamless case resolution and employee experience. ## Process Management & Continuous Improvement - Support the design, testing, and implementation of new processes, tools, and solutions aligned with global strategy and regional requirements. - Build strong partnerships with internal stakeholders (HR Consulting, Payroll, Benefits, Engineering) to align on process execution and improvements. - Collaborate across regions and teams to ensure consistent application of Time & Leave processes and policies. - Contribute to change management activities by developing communication materials and supporting the rollout of process or system updates. - Ensure adherence to local labor laws, global policies, and internal controls in all process activities. - Proactively identify and mitigate compliance risks within Time & Leave processes. - Drive consistency, quality, and data accuracy across systems, reporting, and operational outputs. ## Performance & Operational Excellence - Maintain and continuously improve process documentation, desk-top procedures (DTPs), and knowledge base articles, ensuring they are accurate, up-to-date, and accessible. - Act as a subject matter expert and support knowledge sharing, onboarding, and training within the team. ## Requirements - Bachelor's degree in human resources (HR), Business Administration, Operations, or related field AND experience in HR operations, HR services, or a related field. - Experience managing HR transactional processes in a shared services or multinational environment. - Good understanding of compliance requirements, with the ability to identify relevant local labor laws and global policies in operational processes. - Experience of managing Managed Services partnerships - Experience from "Benefits & Employee Time & Leave " areas of a HR services centre. ## Nice to Have - Additional experience in cross-functional collaboration and project management. - Strong communication and interpersonal skills. - Proficiency in HR systems and tools. ## Benefits - Opportunities for professional growth and development. - Collaborative and supportive work environment. - Competitive compensation and benefits package.