ENTERPRISE SENIOR MANAGER I - POST VENTA
Core
Define, prioritize, and govern the end-to-end post-sales transformation roadmap for corporate clients, ensuring consistent service across SME, BEI, and CIB segments.
Role type
Senior Manager, Post-Sales Transformation & Operations
Builds
Omnichannel post-sales support models, digital self-service solutions (web, app, chat, AI), and integrated client enablement channels.
Domain
Banking / Corporate Post-Sales Operations / Digital Transformation
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Roadmap governance, stakeholder management, team leadership, KPI monitoring, risk management, process optimization, digital channel strategy, AI/automation strategy, capacity planning, change management
Preferred skills
Experience with Salesforce, AI post-sales implementation, omnichannel integration, DIY/self-service strategy
Technologies
Salesforce, IVR/Voicebot, Chatbots, APIs, Web/App platforms
Responsibilities
Define and govern the post-sales transformation roadmap; Lead the implementation of the To-Be post-sales model; Govern the E2E customer experience and support; Supervise Transformation and Channels Enablement managers; Promote omnichannel integration; Drive self-service and AI strategy; Manage operational risks and contingency plans; Monitor strategic and operational KPIs; Ensure team readiness and capacity planning.
Seniority
Senior, hands-on IC with team leadership