Senior Manager, Technical Services Operations
Core
Operational partner to the VP of Technical Services owning planning, business insights, process design, and playbook development for a multi-function org spanning Solutions Architects, Developer Success, and Professional Services.
Role type
Senior Manager, Technical Services Operations
Builds
Operational infrastructure, playbooks, and data-driven insights for a B2B SaaS developer infrastructure company.
Domain
B2B SaaS / Developer Infrastructure
Deliverable
dashboards & analysis
Required skills
Strategic planning, headcount and capacity planning, incentive model design, data fluency (SQL, BI tools), process design, change management, stakeholder management, AI tooling and automation
Preferred skills
Experience with Pylon, Zendesk, Salesforce, production readiness programs
Technologies
SQL, BI tools, Pylon, Opine, Salesforce
Responsibilities
Lead headcount and capacity planning across TS functions; Design and own the TS analytics agenda; Design and document scalable operating processes; Partner with GTM Systems on tooling requirements; Translate data into executive-ready narratives
Seniority
Senior, hands-on IC
