Senior Product Manager
Core
Own the delivery roadmap for Post-Sales (PS), Customer Success (CS), and Support initiatives, translating strategic priorities into actionable plans and driving AI/automation opportunities.
Role type
Senior Product Manager (Post-Sales & Support)
Builds
Post-sales workflows, customer success tooling, and support automation features for the automotive retail ecosystem.
Domain
Automotive retail technology / B2B SaaS
Deliverable
product features
Required skills
Product roadmap execution, requirements discovery, AI agent deployment strategy, engineering collaboration, data analytics, stakeholder alignment, backlog management, go-live enablement
Preferred skills
AI/ML product deployment, internal enterprise tooling management, Salesforce/ServiceNow platform familiarity, automotive/DMS domain knowledge, Agile delivery
Technologies
Databricks, Salesforce, JIRA, Confluence, SQL
Responsibilities
Own the delivery roadmap for TOC initiatives across PS, CV, and Support; Conduct structured discovery with business stakeholders to document pain points and translate insights into PRDs; Identify and drive AI agent deployment opportunities; Serve as the primary product interface for engineering squads; Own product KPIs and build dashboards to monitor adoption and automation rates; Coordinate with India-based product team and global business teams; Manage backlog and feature lifecycle for internal tooling platforms; Support end-to-end product launches including UAT and training.
Seniority
Senior, hands-on IC
