Service Sales Specialist
Core
Provide technical, order, and payment-related assistance to internal and external customers, coordinating with Sales, Operations, and Supply Chain to resolve issues and improve customer satisfaction.
Role type
Service Sales Specialist (After-Sales)
Builds
End-to-end handling of customer requests including production scheduling, resourcing, quotes, and invoicing for Large Motors and Generators.
Domain
Industrial Automation / Motion Control / Large Motors and Generators
Deliverable
client delivery
Required skills
Customer issue resolution, stakeholder coordination, solution recommendation, sales performance analysis, international trade processes, logistics operations, product specifications understanding
Preferred skills
Spare parts sales, after-sales service for Large Motors and Generators
Technologies
Forecasting tools, sales performance tracking systems
Responsibilities
Coordinate with Sales, Operations, and Supply Chain to resolve customer issues; Recommend solutions and coordinate end-to-end handling of requests; Keep customers informed on issue status; Analyze statistics and track sales performance against targets.
Seniority
Mid-Senior (5+ years experience)