Marketing Support Specialist
Core
Provide responsive customer support and resolve marketing issues for franchise owners within the Local Performance Marketing Team.
Role type
Marketing Support Specialist (Customer Support & Operations)
Builds
Internal and external marketing platforms, systems, and franchise owner training resources
Domain
Home services / Franchise marketing
Deliverable
client delivery
Required skills
Customer service, problem identification and resolution, documentation and monitoring, software training, multitasking, organization
Preferred skills
Internship or work experience in business/industry/systems, ability to learn new software applications
Technologies
Ticketing systems, internal and external marketing platforms, video conferencing tools
Responsibilities
Respond to support requests via phone, email, and video call; identify, research, and resolve franchise owner issues; maintain accurate records of inquiries and resolutions; support franchise owners with product training and expertise; build knowledge of marketing platforms and systems
Seniority
Individual Contributor, entry to mid-level