Marketing Support Specialist
Hybrid
Core
Provide responsive customer support and resolve marketing issues for franchise owners via phone, email, and video calls.
Role type
Marketing Support Specialist
Builds
Internal and external marketing platforms and systems
Domain
Home services / Franchise marketing
Deliverable
client delivery
Required skills
Customer service, Marketing tactics knowledge, Ticketing system proficiency, Training delivery, Documentation, Multitasking
Preferred skills
Internship or relevant business experience, Tech-savviness, Fast learning
Responsibilities
Respond to support requests via phone, email, or video call; Identify, research, and resolve franchise owner issues; Maintain accurate records of inquiries and resolutions in a ticketing system; Support franchise owners with product training and expertise.
Seniority
Individual Contributor