Customer Care Manager
Core
Oversee customer care excellence and end-to-end order fulfillment across the region to ensure operational efficiency and high-quality customer experiences.
Role type
Senior Customer Care Manager (Commercial Operations)
Builds
Order fulfillment processes, service performance metrics, and digital customer experience tools
Domain
Industrial Automation / Manufacturing Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Order-to-Cash management, ERP systems, process improvement, cross-functional collaboration, data-driven decision-making, KPI tracking, supply chain coordination
Preferred skills
Southeast Asian language, Korean, or Japanese proficiency
Technologies
ERP systems, e-commerce platforms, customer portals
Responsibilities
Establish and monitor regional P2I KPIs and service level targets; Track and analyze order processing cycle times and invoice accuracy; Prepare monthly performance reports for leadership; Identify process gaps and implement corrective actions; Manage customer requests including order changes, expediting, and credit management; Collaborate with HQ and manufacturing teams for supply chain coordination; Drive adoption of digital tools for order automation.
Seniority
Senior, hands-on IC