Assistant Manager / Deputy Manager – Digital Supply Chain Specialist (Customer Service & Logistics Interface)
Core
Manage the digital supply chain interface between customer service and logistics for OE Block Channel, ensuring high-quality service across support channels while driving process optimization and automation.
Role type
Assistant Manager / Deputy Manager – Digital Supply Chain Specialist
Builds
Customer-centric support hub operations and automated digital workflows for Bosch Mobility Aftermarket
Domain
Automotive Aftermarket / Supply Chain Management / Digital Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
SAP SD, Order Management, Logistics Coordination, Process Automation, Data Analysis, Stakeholder Management, KPI Monitoring, ERP Systems, Digital Productivity Tools
Preferred skills
RPA Platforms, Low-code/No-code, AI-enabled Solutions, Python, Advanced Project Management
Technologies
SAP, Power BI, Power Query, Power Automate, Power Apps, Microsoft Copilot, Automation Anywhere, UiPath, n8n, OutSystems, Git/GitHub
Responsibilities
Manage customer expectations and prioritize critical issues to deliver high-quality service; Coordinate with transporters to ensure on-time shipment delivery; Identify process improvement opportunities through data analysis; Manage time including availability during late hours for customer calls; Present findings and recommendations to internal and external stakeholders; Collaborate with cross-functional teams (Sales, Planning, Manufacturing, Procurement, Warehousing, Transportation).
Seniority
Mid-Senior, hands-on IC with management responsibilities