Customer Service Advisor (Korean speaking)
Core
Handle phone, email, and live chat inquiries for members and clients, resolving issues and complaints while managing membership administration and billing.
Role type
Customer Service Advisor (Korean speaking)
Builds
Client account administration, billing reports, and issue resolution within a digital travel ecosystem.
Domain
Travel industry / Customer Support
Deliverable
client delivery
Required skills
Korean (TOPIK level 5+), English, Cantonese, Mandarin, problem-solving, multi-tasking, attention to detail
Preferred skills
Travel industry experience
Technologies
None explicitly stated
Responsibilities
Handle phone calls, emails, and live chat inquiries; address member/client enquiries with solutions; assist in investigation and resolve problems and complaints; prepare monthly billing and reports; maintain client accounts and document processes.
Seniority
Individual Contributor
