Senior Customer Support
Core
Resolve traveler questions and issues via email and social media, coordinate with internal teams, and improve support processes. (via careerplan.io/jobs/64-006-95-274-senior-customer-support-at-travelier)
Role type
Senior Customer Support Specialist
Builds
Customer support operations for a global travel technology platform connecting travelers with local transport providers
Domain
Travel technology
Deliverable
client delivery
Required skills
Fluent English, problem-solving, multitasking, organization, time management, process improvement
Preferred skills
Zendesk experience, OTA ticketing platform knowledge
Responsibilities
Resolve customer complaints via email or social media; Assist customers by providing required information; Track bad reviews and support cases to identify and resolve problems; Suggest and implement changes to improve operational workflows
Seniority
Senior, hands-on IC