IT Manager
Core
Lead IT operations for Brazil and Lima, managing daily GBS activities, incident resolution, and service improvement for internal and external customers.
Role type
Senior IT Manager (Service Delivery)
Builds
IT service delivery and operational stability for business stakeholders
Domain
Global Business Services (GBS) / IT Operations
Required skills
Vulnerability management, Patch management, Incident escalation, Stakeholder engagement, Cross-cultural leadership, Follow-the-sun support coordination, Endpoint management (Windows/Mac, Intune, SCCM, JAMF), Project support
Preferred skills
ITIL Foundation, ITSM platforms (Fresh Service), Asset lifecycle management, Microsoft/Apple certifications
Technologies
Windows OS, Mac OS, Microsoft 365, Teams, Zoom, Intune, SCCM, JAMF, PDQ, Fresh Service
Responsibilities
Monitor daily GBS activities and track key metrics, Facilitate communication between departments and stakeholders, Resolve escalated incidents and provide technical guidance, Collaborate on project planning and implementation, Provide on-call support for 24x7 operations
Seniority
Senior, hands-on IC with team lead experience
