Senior IT Support Engineer
Core
Build out the IT support team in Mexico, serving 900+ employees across UK, EU, and US locations with 24/7 end-user support and automation.
Role type
Senior IT Support Engineer (Service Desk)
Builds
In-house IT systems, automation scripts, and integrations between SaaS and internal services.
Domain
Fintech / Enterprise IT Operations
Required skills
ITSM/Service Desk ticketing systems, Mobile Device Management (MDM), Identity Provider (IDP) platforms, Group Policy Objects (GPO), VPN/secure remote access, networking, scripting (Bash/PowerShell)
Preferred skills
Cybersecurity concepts, network management, threat mitigation strategies, finance industry knowledge
Technologies
Jumpcloud, Jamf, Kandji, Zendesk, Jira, Freshdesk, Okta, SFTP
Responsibilities
First point of contact for office staff IT issues, troubleshooting and maintenance of Windows/MacOS, onboarding new joiners, managing repairs and disposal of tech equipment, developing system scripting tasks, implementing identity access management integration, providing global IT support including on-call rota
Seniority
Senior, hands-on IC