IT Manager
Core
Leading IT operations and service delivery for business needs across Brazil and Lima, Peru, acting as a bridge between teams, management, and stakeholders.
Role type
Senior IT Manager (Global Business Services)
Builds
Consistent service delivery and continuous improvement of IT operations
Domain
Global Business Services (IT Operations)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
IT operations leadership, vulnerability and patch management, incident escalation, follow-the-sun support model, stakeholder engagement, workload planning, resource allocation, technical troubleshooting, project coordination
Preferred skills
ITIL Foundation, ITSM platforms (Fresh Service), asset lifecycle management, Microsoft/Apple endpoint certifications
Technologies
Windows/Mac OS, Microsoft 365, Teams, Zoom, Intune, SCCM, JAMF, PDQ, Fresh Service
Responsibilities
Monitor daily GBS activities and track key metrics, facilitate cross-department communication, resolve escalated incidents, provide technical guidance to line managers, collaborate on project planning and reviews, maintain customer feedback records, cover Team Lead absences and on-call duties for 24x7 operations
Seniority
Senior, hands-on IC with team lead experience
