HR Service Management Senior Analyst
Core
Monitor, measure, analyze, and continuously improve HR processes and procedures for Convatec's shared service center, partnering with People Experience leaders to drive performance and service delivery.
Role type
Senior HR Service Management Analyst
Builds
HR service delivery performance, process improvement initiatives, and data-driven insights for the shared service center.
Domain
Human Resources / Shared Services / Business Process Management
Deliverable
dashboards & analysis
Required skills
HR process management, data analysis, stakeholder engagement, process mapping, root cause analysis, change management, project leadership, reporting, mentoring
Preferred skills
Power BI, data modeling, Lean/Six Sigma, AI tools (Copilot), HRIS/ServiceNow expertise
Technologies
ServiceNow, Workday, WalkMe, Power BI, MS Office
Responsibilities
Monitor global support metrics and dashboards to track performance and SLAs; Lead business initiatives and escalate complex risks; Identify root causes and develop improvement action plans; Partner with Continuous Process Improvement to identify trends and opportunities; Export ad-hoc reporting and maintain reports from multiple sources; Coach and mentor colleagues and facilitate senior-level discussions; Support PMO governance and portfolio prioritization.
Seniority
Senior, hands-on IC with strategic exposure