Global Mobility Manager
Core
Serve as the primary point of contact and escalation handler for client global mobility programs, managing cross-border compliance, risk assessment, and operational support for assignments.
Role type
Senior Global Mobility Manager (Team Lead)
Builds
Global mobility programs, assignment workstreams, and client service delivery
Domain
Global Mobility Services / Human Resources / Cross-border Compliance
Deliverable
client delivery
Required skills
Team leadership, root cause analysis, process documentation, stakeholder management, case management, quality assurance, capacity planning, training delivery
Preferred skills
Experience with STAs, FBTs, and Rotations, ability to handle VIP cases, presentation skills
Technologies
None explicitly stated
Responsibilities
Lead or co-lead the client's Assignments workstream managing a team of 4-6 individuals; Handle escalations from employees and client teams by conducting root cause analysis and providing remediation; Sign off on cost estimates for Short Term Assignments (STAs), Foreign Business Travel (FBTs), and Rotations; Coordinate with partner teams (tax and immigration) to resolve issues; Conduct quality reviews for monthly/quarterly business reviews (MBR/QBR/ABR); Train new hires and provide refresher training on policy updates; Guide Level 1 case managers and provide constructive feedback.
Seniority
Senior, hands-on IC with team management responsibilities