Specialist Customer Operations, German Speaker
Core
Manage a portfolio of German wholesale, travel-retail, and distributor accounts to ensure smooth order-to-cash operations.
Role type
Customer Operations Specialist (B2B)
Builds
Order-to-cash processes for watch and jewelry brands
Domain
Luxury Watch & Jewelry Retail / B2B Distribution
Deliverable
product features
Required skills
Order management, ERP system usage, B2B account management, Sales reporting, Process optimization, Data accuracy
Preferred skills
SAP experience, Excel proficiency, Additional European languages
Technologies
SAP, B2B portal, Excel
Responsibilities
Manage customer portfolio and order-to-cash flow; Collaborate with Sales, Marketing, and Warehouse teams; Monitor order flow and deliveries; Process orders, credits/debits, and maintain records; Generate sales and order reports.
Seniority
Mid-level, hands-on IC
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