Senior Manager Customer Operations Europe
Core
Lead and manage the Netherlands-based Customer Operations team, overseeing daily delivery, performance, and risk management for wholesale and retail partners across Europe, MENA, and India.
Role type
Senior Manager, Customer Operations
Builds
Customer service operations, order-to-cash processes, and operational compliance for international retail partners
Domain
Watch and Jewellery retail distribution
Required skills
Team leadership, operational delivery, order-to-cash management, process improvement, stakeholder partnership, performance management
Preferred skills
SAP, international business environment experience, commercial awareness
Responsibilities
Lead and coach the Netherlands-based team, own operational delivery and risk management, drive excellence in order-to-cash and compliance, build partnerships with commercial and functional teams, monitor business performance, lead process improvements, support recruitment and development
Seniority
Senior, hands-on IC