Customer Service Officer
Core
Manage the end-to-end order process from A to Z and provide excellent service to customers.
Role type
Customer Service Officer
Builds
Order processing and administrative workflows for B2B clients
Domain
B2B retail / flooring industry
Required skills
B2B customer service experience, SAP proficiency, CRM data management, multilingual communication (Dutch, French, English), commercial acumen, structured problem-solving
Preferred skills
Experience with SAP, commercial feeling
Responsibilities
Manage full administrative process from order to complaint handling, process data in SAP and CRM, update customer databases, act as first point of contact for customers, answer questions on products and availability, coordinate between sales, administration, and supply chain, manage own customer portfolio
Seniority
Junior to Mid-level
