Specialist Customer Operations Europe - German Speaker
Core
Manage key and independent customer accounts, ensuring seamless order-to-cash transactions and operational execution for Wholesale Retailer, Travel Retail, and Distributors across Europe.
Role type
Senior Customer Operations Specialist
Builds
Order management processes, customer portals, and supply fill rates
Domain
Retail / Order Management
Required skills
Order Management, SAP/ERP, Excel, Customer Relationship Management, Stakeholder Collaboration, Project Support, Reporting, Cross-cultural Communication
Preferred skills
French language proficiency, FMCG/Retail industry experience
Technologies
SAP, B2B Portal, Excel
Responsibilities
Manage assigned customer set including key and independent accounts; Lead customer setup with Master Data Management; Manage order backlog and pro forma invoices; Ensure SOX compliance adherence; Support and train users on B2B Portal; Generate open order and backlog reports.
Seniority
Mid-Senior, hands-on IC