Specialist Customer Operations Europe
Core
Manage order-to-cash transactions and support key retail/distributor accounts for a global watch and jewellery brand across Europe.
Role type
Senior Customer Operations Specialist (Order Management)
Builds
Order management processes, B2B portal support, and customer service workflows for wholesale and travel retail channels.
Domain
Luxury Retail / Watch & Jewellery / European Operations
Deliverable
product features
Required skills
Order Management, SAP/ERP systems, Excel, Stakeholder Relationship Management, Cross-functional Collaboration, Process Compliance (SOX), Report Generation
Preferred skills
FMCG or Retail industry experience, International cultural adaptability, European languages (French, German)
Responsibilities
Manage assigned key and independent customer accounts; Lead customer set-up with Master Data Management; Manage order backlog and pro-forma invoices; Support B2B portal user training; Generate open order and backlog reports; Collaborate with Sales, Marketing, and Warehouse teams to ensure timely order execution.
Seniority
Mid-Senior, hands-on IC