Specialist Customer Operations Europe
Core
Manage order-to-cash transactions and key customer relationships for wholesale, travel retail, and distributor accounts across Europe.
Role type
Customer Operations Specialist
Builds
Order fulfillment, invoicing, and customer support for the EU business
Domain
Luxury Watch & Jewellery
Deliverable
product features
Required skills
Order management, ERP systems (SAP), Excel, stakeholder relationship building, project support, reporting
Preferred skills
European languages (French, German), FMCG/retail experience
Technologies
SAP, B2B Portal
Responsibilities
Manage assigned key and independent customer accounts; lead customer setup with Master Data Management; manage order backlog and pro-forma invoices; ensure SOX compliance; support B2B portal users; generate operational reports.
Seniority
Mid-level, hands-on IC
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