Specialist Customer Operations Europe
Core
Manage order-to-cash transactions and support key retail accounts across Europe for a luxury watch group.
Role type
Senior Customer Operations Specialist (Order Management)
Builds
B2B portals, order fulfillment workflows, and customer onboarding processes
Domain
Luxury retail / Watch industry / European wholesale
Deliverable
product features
Required skills
Order management, SAP/ERP systems, Excel, stakeholder relationship building, project coordination, report generation
Preferred skills
FMCG or retail industry experience, international cultural experience, additional European languages (French)
Technologies
SAP, B2B Portal
Responsibilities
Manage assigned key and independent customer accounts; lead customer setup with Master Data Management; manage order backlog and pro forma invoices; ensure SOX compliance in operational processes; support and train users on the B2B Portal; generate open order and backlog reports.
Seniority
Mid-level, hands-on IC