IT Support Analyst
Core
Provides first and second-level IT support for domestic employees and retail stores, focusing on desktop troubleshooting, POS system support, and asset management.
Role type
Senior IC IT Support Analyst (Helpdesk)
Builds
Operational stability for desktop environments and retail POS systems
Domain
Retail / IT Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Desktop support, Helpdesk support, POS system support, Mac OS support, Asset inventory management, Software deployment, Problem documentation
Preferred skills
Retail POS experience, IT industry certifications (Microsoft, Apple, CompTIA, HDI, PMI)
Technologies
Microsoft Office, Windows, Mac OS, SAP
Responsibilities
Troubleshoot and resolve user support problems for personal computers and peripherals, Manage priorities for daily IT technology issues including retail store POS systems, Maintain accurate inventory of IT client assets and spare parts, Assist in deployment and rollout of software and hardware, On-board new employees with computer asset orientation, Participate in rotating off-hour and weekend on-call coverage
Seniority
Mid-level, hands-on IC