Specialist, IT Global Service Desk
Core
Provides Level 1 remote and on-site IT support (hardware, software, network, security) with end-to-end incident ownership and structured escalation.
Role type
Specialist IT Global Service Desk
Builds
IT support services for PUMA employees across APAC and North America time zones
Domain
Retail / Fashion / IT
Deliverable
client delivery
Required skills
Endpoint management (Windows/macOS), M365 (Outlook, Teams, OneDrive, SharePoint), Intune/Endpoint Manager, Identity & access management, Basic networking (DNS, VPN), IT Security fundamentals, Mobile/Multimedia devices
Preferred skills
Experience in Retail/IT/Wholesale/Fashion/Factory industry
Technologies
Windows, macOS, M365, Intune, Endpoint Manager
Responsibilities
Perform first-level diagnosis and troubleshooting for users; Identify defective products and issue service calls; Advise and educate users on technical questions; Complete product training modules; Maintain compliance with security and operational standards
Seniority
Mid-level, hands-on IC
