System Engineer - Retail IT Operations
Core
Tier 2 technical expert supporting POS, Back Office, Forecourt, and Payment technologies across a European retail estate to ensure system stability and uptime.
Role type
System Engineer (Retail IT Operations)
Builds
Secure, stable, and efficient operations for fuel operations and customer-facing systems
Domain
Retail IT / Convenience Store Technology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
POS system support, Back Office system support, Forecourt system support, Payment system support, multi-site IT operations, distributed environment support, software rollout management, patching, security updates, incident resolution, problem management, change support, WAN/LAN/Wi-Fi support, vendor management, ITSM tools, ITIL processes, PowerShell scripting, documentation, troubleshooting
Preferred skills
Convenience IT retail experience, fuel industry experience, TSG solutions experience, Dover solutions experience, Eurodata solutions experience
Technologies
POS, Back Office, Forecourt, Payment, TSG, Dover, Eurodata, WAN, LAN, Wi-Fi, PowerShell
Responsibilities
Serve as a Tier 2 technical expert supporting L1 and L3 teams, partners, vendors, local business and stores. Support store lifecycle activities including new site openings, migrations, and closures. Manage software rollouts, patching, and security updates across the estate. Monitor and resolve system alerts to ensure uptime and stability. Work closely with key vendors to ensure service quality and SLA performance. Deliver training, knowledge-sharing, and support project initiatives.
Seniority
Mid-level, hands-on IC