Lead Specialist, CX (Cotia, SP)
Core
Process and communicate order-related information to ensure supply conditions and focus on customer satisfaction.
Role type
Lead Order-to-Cash Specialist
Builds
Order fulfillment and customer experience
Domain
Chemicals / FMCG / Logistics
Required skills
SAP, Order-to-Cash (OTC), Customer Portal, BI/Data, English (advanced)
Preferred skills
Spanish (intermediate), BI/Data knowledge
Responsibilities
Register sales orders in SAP, verify material availability, provide order status and delivery deadlines, monitor and resolve order blocks, support new client/product registration, prepare sales coverage and revenue reports, support credit department with payment plans, manage OTIF and Complaint KPIs, promote Customer Portal usage
Seniority
Senior, hands-on IC