Customer Service Representative - Japanese
Core
Frontline contact for hotel and supplier queries, managing bookings, resolving issues, and retaining business for WebBeds.
Role type
Customer Service Associate
Builds
Booking confirmations, issue resolutions, and customer retention
Domain
Travel / Hospitality
Deliverable
client delivery
Required skills
Fluency in English and Japanese, booking management, customer query resolution, alternative accommodation handling, cross-functional liaison, system issue reporting, financial follow-up
Preferred skills
Experience in customer-facing roles, ability to work under pressure, conflict resolution, emotional intelligence, advanced computer skills, analytical ability
Responsibilities
Confirm and manage bookings from allotment and free sale; Respond to customer queries via phone and email within SLAs; Provide alternate accommodation for denied bookings; Liaise with Sales, Product, and suppliers to resolve issues; Identify and report system errors; Follow up on mapping and payments with accounts
Seniority
Individual Contributor