Customer Service Representative (Casablanca - English/French/Arabic)
Core
Resolve booking discrepancies, complaints, and time-sensitive issues for customers and travel partners across phone, email, and ticketing channels.
Role type
Customer Service Representative
Builds
Reliable resolution for travel partners and end-users
Domain
Travel technology / B2B hospitality
Deliverable
client delivery
Required skills
Multilingual communication (French, Arabic, English), problem-solving, analytical skills, data entry, typing, computer literacy, shift flexibility
Preferred skills
Travel/hospitality/B2B support experience, Zendesk experience
Technologies
Zendesk, ticketing systems
Responsibilities
Handle inbound and outbound communications via phone, email, and ticketing; investigate booking concerns and disputes; coordinate with hotels and internal teams; maintain accurate interaction records; escalate complex cases; identify recurring issues to improve processes
Seniority
Junior to Mid-level, hands-on IC
