Operational Account Manager
Core
Manage a portfolio of key clients, own escalations, and act as the voice of the customer within the Customer Service organization to build trusted partnerships.
Role type
Senior Operational Account Manager
Builds
Service reviews, knowledge management databases, and operational improvement initiatives for key accounts
Domain
Travel industry / Customer Operations
Deliverable
client delivery
Required skills
Key account management, escalation ownership, issue resolution, service review facilitation, knowledge management, stakeholder management, project management
Preferred skills
Advanced Microsoft Office skills, ability to work under pressure, decision ownership
Technologies
Microsoft Office
Responsibilities
Manage assigned key client portfolios, own and resolve business-critical escalations, lead service improvement initiatives, conduct internal and external service reviews, build and manage customer knowledge databases, collaborate with Customer Services and Commercial teams
Seniority
Senior, hands-on IC