Customer Service Representative - English
Core
Delivering outstanding support to internal and external clients by handling enquiries, resolving issues, and providing accurate information across written and spoken channels.
Role type
Level 1 Customer Service Representative
Builds
Customer support interactions and resolved client issues for WebBeds partners
Domain
Travel industry / Customer support
Deliverable
client delivery
Required skills
problem-solving, attention to detail, active listening, empathy, organisation, time management, flexibility, adaptability, resilience, teamwork, customer-focused mindset, results orientation
Preferred skills
travel industry experience, call centre experience
Technologies
computer applications, software, company systems
Responsibilities
Support WebBeds partners by addressing enquiries and resolving issues; Handle booking confirmations, amendments, and issue resolution; Respond to phone, email, and chat interactions promptly; Research, troubleshoot, and resolve customer queries; Maintain accurate records and customer information; Collaborate across teams and departments; Manage changing priorities and ad-hoc tasks.
Seniority
Entry-level, hands-on IC
