Travel Support Consultant, US
Core
Handle customer queries related to travel bookings, including voluntary and involuntary changes, to ensure great customer service.
Role type
Travel Support Consultant (Customer Operations)
Builds
Customer support tools and processes for the Duffel travel platform
Domain
Travel technology / Airline operations
Deliverable
client delivery
Required skills
GDS systems (Travelport/Galileo/Sabre), air fares knowledge, ticketing, re-issues, refunds, NDC systems, Zendesk, BSP Link, ARC knowledge
Preferred skills
NDC systems (Farelogix SPRK, IAG TAP), Zendesk (Voice, Chat, Email), BSP Link, ARC knowledge
Technologies
Travelport, Galileo, Sabre, Farelogix SPRK, IAG TAP, Zendesk
Responsibilities
Handle incoming emails, calls, and live chat messages for booking queries; bring back client feedback and insights; support team functions like reconciliation and training; act as an escalation point for the Outsource Team
Seniority
Mid-level, hands-on IC