Lead Analyst, Command Centre Operation
Core
Ensures IT service availability and minimizes business impact of outages through 24/7 command centre operations.
Role type
Senior IC IT Operations Analyst (Command Centre) (via careerplan.io/jobs/JR-70840-1-lead-analyst-command-centre-operation-at-aia)
Builds
IT service stability and operational continuity for AIA's technology infrastructure
Domain
Insurance / IT Operations
Required skills
application monitoring, batch job management, patch management, change management execution, incident management support, network monitoring, troubleshooting under pressure
Responsibilities
Perform continuous application monitoring, execute and manage batch jobs, implement patching processes, execute change management procedures, assist with incident management, provide Level 1 technical support, monitor network performance